Aceplay Terms & Conditions – Platform Usage Terms for Malaysia

By accessing, registering for, or using any part of the aceplay platform — whether via the website, mobile app, or any other digital interface provided by aceplay — you hereby fully and unconditionally agree to be bound by all Terms & Conditions set out in this document.

These Terms & Conditions constitute a legally binding agreement between you ("Member" or "User") and aceplay ("Platform", "We"). If you do not agree with any part of these terms, you are advised not to use the aceplay platform.

Aceplay reserves the right to modify, add to, or amend these terms at any time without prior notice. Your continued use of the aceplay platform following any published changes constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically to stay informed of the latest version.

To register and use the aceplay platform, you must meet all of the following eligibility criteria:

• Be at least 18 years of age at the time of registration and throughout your use of the platform
• Are registering on your own behalf and not on behalf of another person or business entity
• Not be prohibited from using online gambling services under any applicable law or regulation
• Have full legal capacity to agree to and be bound by a contract
• Not hold more than one active account on aceplay at any time

Aceplay reserves the right to request proof of age and identity at any time. If you are unable to provide satisfactory proof, aceplay reserves the right to immediately suspend or terminate your account and withhold any remaining balance until verification is completed.

Use of the aceplay platform by individuals under the age of 18 is strictly prohibited. aceplay takes seriously its responsibility to prevent minors from accessing this online entertainment platform.

Each aceplay user is permitted to hold only one (1) active account. Opening multiple accounts is strictly prohibited and will result in the closure of all associated accounts and forfeiture of any accumulated balance or winnings.

Upon registration, you are required to provide accurate, complete, and up-to-date information, including your full name as per your identification document, an active phone number, a valid email address, and correct banking details. Providing false or misleading information is a serious breach of these terms.

You are solely responsible for:

• Keeping your aceplay account password confidential at all times
• All activity occurring in your account, whether carried out by you or by a third party who gained access due to your negligence
• Notifying aceplay immediately if you suspect your account has been accessed without authorisation
• Keeping your personal information up to date and accurate

Aceplay shall not be held liable for any losses arising from unauthorised access to your account as a result of your own failure to safeguard your login credentials.

Aceplay accepts deposits via the following Malaysian local payment methods only:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow (direct bank transfer)
• FPX – Internet Banking (including Maybank2u, CIMB Clicks, Public Bank, RHB, Hong Leong Connect, and other banks participating in the FPX network)

All transactions on aceplay are processed in Malaysian Ringgit (RM). The minimum deposit per transaction is RM 20. Successful deposits are credited to your aceplay account instantly. aceplay does not charge any processing fees for deposits; however, your bank or e-wallet provider may apply their own charges.

Funds deposited into your aceplay account are strictly for online entertainment purposes on the aceplay platform. Using these funds for money laundering or any other illegal activity is strictly prohibited and will be reported to the relevant authorities.

Aceplay members may withdraw funds from their account subject to the following conditions:

• Account has completed the full identity verification (KYC) process
• The minimum withdrawal amount is RM 50 per request
• Withdrawals may only be made to a Malaysian bank account registered in the same name as the aceplay account
• Any bonus received must meet the stipulated wagering requirement before a withdrawal is permitted

Withdrawal processing times are typically between 1 and 24 business hours for standard requests. Withdrawals may take longer if additional security checks are required. aceplay reserves the right to request further documentation for verification purposes before approving large or unusual withdrawal requests.

Aceplay reserves the right to decline or suspend any withdrawal request where there are signs of suspicious activity, bonus abuse, or a breach of any part of these Terms & Conditions.

Aceplay offers a variety of bonuses and promotions to members from time to time, including a welcome bonus for new members, reload bonuses, weekly cashback, and special promotions for occasions such as Hari Raya Aidilfitri, Chinese New Year, and Malaysia Day. All bonuses are subject to the specific terms and conditions stated on their respective promotion pages.

The general conditions applicable to all aceplay bonuses are as follows:

• Each bonus carries its own wagering requirement that must be fulfilled before a withdrawal is permitted — this requirement will be clearly stated on the relevant promotions page
• Each bonus may only be claimed once per promotion unless otherwise stated
• Aceplay reserves the right to withdraw any bonus where there is evidence of abuse or an attempt to manipulate the bonus system
• Bonuses cannot be transferred between accounts or converted directly to cash without meeting the wagering requirements
• The validity period of each bonus will be stated in the respective promotional offer — expired bonuses will be automatically voided

Aceplay reserves the right to modify, withdraw, or terminate any promotion at any time without prior notice. Players found to be abusing the bonus system — including the use of multiple accounts or betting strategies designed solely to meet bonus requirements — will face consequences including account closure and forfeiture of winnings.

All bets placed on aceplay are final once confirmed by the system. Members are solely responsible for ensuring the accuracy of each bet before confirmation. aceplay will not entertain requests to cancel confirmed bets except in cases of verified technical errors on the platform's end.

For sports betting such as Malaysia Super League football, EPL, and e-sports:

• The odds displayed at the time a bet is placed are the odds that will be used to calculate winnings
• Should an event be cancelled or postponed by more than 24 hours, all related bets will be fully refunded
• Official results recognised by the relevant sports governing body will be used as the basis for settling bets
• Aceplay reserves the right to void bets placed at incorrect odds resulting from technical errors or data issues

The use of automated software, bots, technical tools, or any other unauthorised methods to exploit the aceplay platform is strictly prohibited. Violations will result in immediate account closure and forfeiture of all funds in the account.

Aceplay is fully committed to responsible gaming practices. We believe that online entertainment should remain an enjoyable activity and should not cause financial or personal hardship to our players.

The aceplay platform provides the following tools to help players manage their betting activity:

• Daily, weekly, and monthly deposit limits that members can set themselves
• A configurable loss limit to control the maximum amount that can be wagered within a set period
• A temporary self-exclusion option ranging from 24 hours to 6 months
• Option to fully self-exclude from the aceplay platform
• Access to support resources and counselling for gambling-related issues

If you feel that your betting activity is beginning to have a negative impact on your life or your family's, please contact the aceplay support team or visit the Responsible Gaming us for further assistance and guidance.

Aceplay reserves the right to suspend or close any member's account, with or without prior notice, under the following circumstances:

• Violation of any part of these Terms & Conditions
• Suspected or proven fraud, money laundering, or any other illegal activity
• Opening Multiple Accounts
• Providing false information during registration or identity verification
• Misuse of aceplay's bonus or promotion system
• Use of unauthorised software or prohibited methods to exploit the platform
• At the request of the relevant legal authorities

Members may also request to close their own account at any time by contacting the aceplay support team. Where no breach of terms has occurred, any valid balance in the account will be returned to the member upon completion of the required verification process.

Aceplay shall not be held liable for any losses arising from:

• Service interruptions due to scheduled system maintenance or technical emergencies
• Delays or failures caused by factors beyond aceplay's control, such as internet disruptions, third-party failures, or natural disasters
• Valid betting outcomes placed through the aceplay platform
• Losses arising from unauthorised access to your account due to your own negligence
• Any indirect, consequential, or punitive losses

Under no circumstances shall aceplay's maximum liability to any member exceed the net deposit amount made by that member in the 30 days preceding the claim. aceplay makes no guarantee that the platform will operate without interruption or error at all times.

Aceplay reserves the right to amend, modify, or update these Terms & Conditions at any time at our sole discretion. Any changes will take effect immediately upon publication on this page.

We will endeavour to notify members of significant changes via in-platform notifications or email; however, it is your responsibility to check this page periodically. The "Updated" date at the top of this page indicates when these terms were last amended.

Your continued use of the aceplay platform following any published amendment constitutes full acceptance of the revised terms. If you do not agree with the changes, you should stop using the aceplay platform and contact us to close your account.

If you have any questions, concerns, or complaints regarding aceplay's Terms & Conditions, our support team is available to assist you 24 hours a day, 7 days a week.

You can reach us via:

• Live chat within the aceplay platform — the fastest way to get an immediate response
• Official email: support@aceplay.net

The aceplay support team operates fully in Bahasa Malaysia and English. We are committed to resolving all enquiries and complaints fairly, transparently, and within a reasonable timeframe.