Your privacy matters to aceplay. This Privacy Policy explains exactly what information we collect, how it is used, who it may be shared with, and the rights you hold over your personal data as an aceplay player in Malaysia.
aceplay's Privacy Commitment
Aceplay ("we", "the aceplay platform") is fully committed to protecting the privacy and security of all users' personal data. This Privacy Policy has been drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and provides a comprehensive overview of our data protection practices.
This policy applies to all individuals who register, browse, or use any aceplay service — whether through aceplay.net, the aceplay mobile app, or any other digital channel operated by aceplay. By using the aceplay platform, you agree to the collection and use of information as described in this Privacy Policy.
Aceplay acts as a responsible data processor. We never sell your personal data to any third party for their commercial purposes. Every data-related decision is made with our players' best interests as the primary consideration.
Aceplay collects your personal data through several channels — directly when you register or use the platform, automatically during your session, and occasionally from legitimate third-party sources. The following are the categories of data we collect:
| Data Category | Examples of Information | Collection Method |
|---|---|---|
| Identity Data | Full name, IC/passport number, date of birth, gender | Registration form, KYC process |
| Contact Data | Email address, phone number, residential address | Registration form, profile updates |
| Financial Data | Bank account number, bank name, e-wallet details (Touch 'n Go, GrabPay, DuitNow) | Deposit & withdrawal process |
| Transaction Data | Deposit, withdrawal, wagering, and winnings history | Automated platform activity |
| Technical Data | IP address, browser type, operating system, device ID | Automatically during use |
| Usage Data | Login records, games played, session duration | Automatically during use |
Aceplay does not collect sensitive personal data such as health information, religious beliefs, or political views unless legally required to fulfil specific legal obligations.
The personal data we collect is used solely for legitimate purposes necessary to operate the aceplay platform effectively. The following are the primary purposes for which your data is used:
Aceplay will not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent.
Aceplay does not sell, rent, or trade your personal data to any third party for their marketing or commercial purposes. However, in certain limited circumstances, aceplay may need to share your data with the following parties:
Every third party working with aceplay is required to uphold data protection standards equivalent to those in this policy. aceplay is not responsible for the privacy practices of third parties operating outside the scope of their agreement with aceplay.
Aceplay continuously invests in its security infrastructure to ensure Malaysian players' personal data is protected against unauthorised access, loss, or misuse. Our technical security measures include:
While aceplay takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and never sharing your login credentials with anyone.
Aceplay uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse the aceplay website.
Types of cookies used by aceplay:
You can manage or disable cookies through your internet browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality and your overall experience on the aceplay platform.
As an aceplay player in Malaysia, you have certain rights over your personal data under the Personal Data Protection Act 2010. aceplay fully respects these rights:
To exercise any of the above rights, please contact aceplay's privacy team by email at privacy@aceplay.net. aceplay will respond to your request within 30 days of receipt.
Aceplay retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law. The following are the general data retention guidelines we follow:
Once the retention period has ended, aceplay will securely delete or anonymise your data using industry-recognised methods so that it cannot be recovered or traced back to you.
The aceplay platform is strictly for individuals aged 18 and above. aceplay does not knowingly collect or process personal data from children under the age of 18.
Should aceplay discover that personal data from a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you believe a minor has registered on the aceplay platform, please contact us immediately at support@aceplay.net so that we may take the appropriate action.
Aceplay reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to you via in-platform notifications or by email to your registered address.
The "Last Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. We encourage you to check this page periodically to stay informed on how aceplay protects your privacy. Your continued use of the aceplay platform after any amendments are published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints about how aceplay handles your personal data, our privacy team is here to help. We are committed to addressing every enquiry seriously and within a reasonable timeframe.
For personal data protection complaints in Malaysia that cannot be resolved directly with aceplay, you may also lodge a complaint with the Department of Personal Data Protection Malaysia (PDPD) through their official channels.
At aceplay, data protection goes beyond documentation — it's a daily practice upheld by every member of our team.